Privacy Policy

Mariia Anosova (Individual Entrepreneur ID: 145874685), operating under the commercial brand “Novilingua” (“Novilingua”, “we”, “us”, or “our”), is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, register for an account, purchase our products or lesson packages, use our student portal, or interact with our services.

By using Novilingua, you consent to the data practices described in this Privacy Policy.

Personal Identification Information

• Full name
• Email address
• Telegram handle / phone number (for communication and class reminders)
• Billing address and country of residence

Transaction & Financial Information

• Payment card details (processed securely via PCI-DSS compliant third-party payment gateways such as Stripe; Novilingua does not store your full credit card numbers on its servers)
• Transaction history, purchase amounts, and subscription status

Educational & Usage Data

• Lesson attendance records, homework submissions, diagnostic level assessments, and teacher feedback notes
• Student Dashboard activity, login timestamps, and platform preferences

Technical & Device Data

• IP address, browser type and version, operating system, device identifiers, and page interaction logs collected automatically via cookies and similar technologies.

Service Delivery & Account Management

To create and manage your student account, schedule and conduct 1-on-1 and group lessons, provide access to the Telegram Language Club, and process your lesson balances.

Payment Processing

To securely process payments, execute automatic renewals (balance reloads), handle subscription billing, and issue refunds in accordance with our Refund Policy.

Communication & Support

To send you important transactional notices (such as booking confirmations, lesson reminders, 48-hour pre-renewal alerts, and password resets) and respond to your customer support inquiries.

Platform Improvement & Quality Assurance

To analyze user behavior, monitor system stability, evaluate teaching quality, and enhance our web platform, video classroom tools, and curriculum.

Marketing & Promotional Communications (With Consent)

To send you newsletters, language learning tips, or special promotional offers. You may opt out of marketing emails at any time by clicking the “Unsubscribe” link in any promotional message.

Independent Teachers & Staff

We share your name, learning goals, and lesson schedule with your assigned Novilingua Teacher(s) solely to facilitate the delivery of educational services.

Payment Processors

We share necessary billing details with trusted payment service providers (e.g., Stripe) to process transactions and manage tokenized recurring billing.

Service Providers & Infrastructure Partners

We utilize third-party vendors for cloud hosting, video conferencing infrastructure, CRM management (e.g., amoCRM), and messaging tools (Telegram), who process data strictly on our behalf and under confidentiality obligations.

Legal Compliance & Protection

We may disclose your information if required to do so by law, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We implement appropriate technical, organizational, and administrative security measures designed to protect your personal data against accidental loss, unauthorized access, destruction, misuse, alteration, or disclosure.

All payment transactions are encrypted using SSL/TLS technology. However, no method of transmission over the Internet or electronic storage is 100% secure; therefore, we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain your student account, comply with legal obligations (such as tax and accounting record-keeping), resolve disputes, and enforce our agreements.

When personal data is no longer required, it is securely deleted or anonymized.

The right to access, update, or request deletion of the personal data we hold about you.

The right to restrict or object to our processing of your personal data.

The right to data portability (receiving a copy of your data in a structured format).

The right to withdraw consent at any time where Novilingua relied on your consent to process your information.

Our website uses cookies and similar tracking technologies to enhance user experience, remember your preferences, analyze site traffic, and maintain your authenticated session. You can configure your browser to refuse cookies, though some features of the platform may not function properly as a result.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our data controller:

Data Controller / Legal Entity

Mariia Anosova (Entrepreneur ID: 145874685)

Brand / Platform

Novilingua

Privacy & Support Email

support@novilingua.com